Emergency Heating and Air Conditioning Service in Athens and Cleveland, TN
Giles Heating and Air provides emergency heating and air conditioning repair in Athens, Cleveland and the surrounding East Tennessee counties, with extended hours seven days a week. No-heat calls in winter, no-cool calls in summer, gas leaks and water heater failures are moved ahead of routine work. Call the Athens office at (423) 746-8995 or the Cleveland office at (423) 479-6513 and you will reach a person during our hours.
What counts as an emergency
- No heat when the temperature is below freezing, especially with children, elderly family members or pets in the house
- No air conditioning during a heat wave, or for anyone with a medical condition
- Smell of gas anywhere in the house (leave first, call the gas company, then us)
- Carbon monoxide detector alarm
- Water pouring from the indoor unit or water heater
- Electrical burning smell from the furnace or air handler
- Breaker that will not stay on for the HVAC system
If it is one of those, call. If you are not sure, call anyway and Ashley will tell you.
What customers say about our response
Reviews on Google mention it more than anything else: we answered when nobody else did. One customer called five companies on the hottest weekend of the year and we were the only one that picked up on Saturday and came out. Another called at 4:50 on a Friday about a gas leak on a water heater and we were there that evening. A landlord in Florida called about his rental in Athens and we had it fixed the same night.
Our hours
Monday through Saturday, 7:00 AM to 9:00 PM. Sunday, 9:00 AM to 5:00 PM. We are a family business, not a 24-hour call center, so if you reach voicemail late at night, leave a message and we call back first thing.
TODO: confirm with client.What to do while you wait
No heat:close off unused rooms, use space heaters safely (three feet from anything that burns, never with an extension cord), and let faucets drip if it is well below freezing.
No AC:close blinds, run ceiling fans, keep the thermostat off so a frozen coil can thaw before we arrive.
Gas smell:get out, do not touch switches, call the gas company from outside.
Water leak:turn off the water supply to the water heater, or the HVAC system at the breaker if the indoor unit is overflowing.
Common questions
Do you offer 24/7 emergency HVAC service?
We keep extended hours seven days a week and prioritize emergencies. We are not a 24-hour call center. Call and if we do not answer, leave a message and we call back as soon as we open.
Is there an extra charge for emergency or weekend service?
How fast can you get here?
For a true no-heat or no-cool emergency in Athens or Cleveland, usually within a few hours during our operating hours.
Do you handle gas leaks?
Yes, once the utility has secured the meter. We locate and repair the leak and relight your appliances.